Privacy Policy

Provider Information

Brand: Alivianate

Service Type: Private medical care (home visits, in-person consultations, and telemedicine).

Service Areas: Medellin, Guarne, Rionegro, Marinilla, and surrounding areas, including the Jose Maria Cordova International Airport Region.

Contact: Alivianatemedellin@gmail.com

Last Updated: 05/05/2025

1. PRIVACY POLICY (POLÍTICA DE TRATAMIENTO DE DATOS PERSONALES)

This Privacy Policy is issued in accordance with Law 1581 of 2012, Decree 1377 of 2013, and other applicable regulations in Colombia regarding the protection of personal data.

1.1 Data Controller

Alivianate is responsible for the processing of personal data collected through its website, communication channels, and medical services.

1.2 Personal Data Collected

• Full name

• Phone number

• Email address

• Address or location for home visits

• Medical information relevant to diagnosis and treatment

• Payment information (processed securely through third-party payment providers) 

3. Purpose of Data Processing

• Provide medical services

• Schedule, confirm, and manage appointments

• Communicate with patients

• Comply with legal and regulatory obligations

• Maintain medical records where applicable

1.4 Sensitive Data

Health-related data is considered sensitive data. By using the services, the patient authorizes its processing strictly for medical purposes.

1.5 Data Subject Rights

Patients have the right to access, update, correct, or request deletion of their personal data, and to revoke authorization at any time, subject to legal obligations.

1.6 Data Security

Reasonable technical, administrative, and organizational measures are implemented to protect personal data against unauthorized access, loss, or misuse.

1.7 Data Retention

Data will be retained only for as long as necessary to fulfill the purposes described or to comply with legal requirements.

1.8 Third Parties

• Payment and communication services may be handled by third-party providers (e.g., payment gateways). Alivianate is not responsible for their independent privacy practices.

• Any medications, laboratory tests, or additional services coordinated through third-party providers are the responsibility of those providers. Alivianate is not liable for their availability, quality, or outcomes. However, Alivianate will make reasonable efforts, in good faith, to coordinate with trusted providers and support patients in accessing reliable services, prioritizing quality care and patient well-being.